Warranty & Returns (Electronics)

 

Introduction
This article is about the warranty on products you buy from MyDadStore.com

All goods dispatched are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.

MyDadStore undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.

If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!

What Does MyDadStore Warranty Imply?
MyDadStore can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. In other words if the product is broken you can contact us to send it back for a repair.

Warranty Does Not Include:
The warranty does not include any kind of:
– Technical support on product installation and usability
– Advice about product’s configuration or any software issues
– Recommendations about how to connect products or compatibility
– Software/OS updating or firmware flashing as it would void Chinavasion’s warranty
– Product issue diagnostic and troubleshooting advice

Warranty By Default Covers Repair:
The MyDadStore warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.
If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent product.

When Does The 12 Month Warranty Start From?
The warranty period begins from the receipt of the goods by the initial consignee. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered.
In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Who Pays For What?
• Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
• Cost of China internal freight,import duties, and restocking process on the Hong Kong or China sides: waived for faulty products and paid by MyDadStore in full. In other words our supplier’s QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, MyDadStore will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
• Cost of shipping repaired item back to customer from China: paid by MyDadStore in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
• If a product cannot be repaired: The original product price will be refunded in the form of credit in your MyDadStore account under certain circumstances. You can use the credit towards a brand new replacement or a different product.
• Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

In What Situations Are Returns/Compensation NOT Approved By MyDadStore?
Below are instances where a customer will not be eligible for returns and/or compensation:
– Unapproved returns or returned products not processed through MyDadStore’s supplier RMA procedure;
– Products whose warranty period has expired;
– Received returned products that are damaged because of inadequate return packaging;
– Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
– Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
– Returns of your unwanted, unsold yet functional products;
– Products bought by mistake.

The customer is solely responsible for choosing the right product, including for example
• The “correct” desired memory capacity
• The “right ” feature or product or compatibility
• Color
• Garment size
• Screen size
• Touchscreen type
• Digital TV format( DVB-T/ATSC/ISDB-T )
• GSM band
• NTSC/PAL color region
• Software version
We will send you exactly what you order, so please read descriptions carefully before purchasing.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, MyDadStore accepts no liability and the customer will not be eligible for compensation.

“Do you have a guarantee or warranty?”

Yes – MyDadStore only chooses to stock the very best quality products from professional China manufacturers. The quality is guaranteed.

All products that arrive in the MyDadStore’s supplier warehouse are checked for perfect appearance and correct functionality by their QC engineers.

Our packing team checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones etc you are responsible for ordering the correct units and we will send you exactly what you order.)

“How Does MyDadStore’s Warranty Compare To Other China Online Sellers?”

Here is a quick comparison that shows how MyDadStore does its best to provide a safe and fair B2B set of conditions to you:
MyDadStore’s Supplier
(real stock and warehouse,
experienced and professional systems) Other China-based sellers
(inexperienced / unprofessional )
Products are sourced based on quality as the key factor, and we strictly reject many China-made products which are not up to standard for supplying to our customers.
MyDadStore’s supplier has an in-house full time Quality Control Team who are trained in strict testing policies. Most batches of electronic products coming into our warehouse are tested one by one for function and appearance.
Returns under warranty are exceptional. We have very low complaint/return rates.
In any rare cases our QC did not discover a problem, we solve RMA cases rapidly and immediately stop selling any unreliable item. • Other online electronics websites won’t check the product before sending it to you since they don’t have any Quality Control.

Other China sellers don’t hold stock and they list thousands of random products online.

They have little or no serious attempt to guarantee the basic quality of the products they advertise for sale, because they are not physically handling them and not committing to warehouse stock as MyDadStore’s supplier does.

With less professional or private sellers from China, they won’t have any serious guarantee and won’t commit to help you if there is a problem.
Warranty duration:
MyDadStore offers 12 Month warranty on products Other sellers:
1 month warranty or no warranty at all
Customer support:
MyDadStore has a professional English Speaking support team including 24/7 live chat. We will solve any product problem in a fast, professional, and friendly way. Other sellers:
– Get ready for an nonexistent or poor quality email answering service.
– Your complaints are likely to be ignored by dubious sellers who don’t wish to help you in an honest way.

 

How does the warranty work?

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by MyDadStore’s Supplier is very low. However, sometimes faults develop which couldn’t be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.
In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Exceptions to Warranty
• We do not offer warranty or support for products not bought from MyDadStore.
• The user voids the warranty if she/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
• The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. Signs of physical damage may cause us to refuse to provide free repair.
• Accessories are not covered the same warranty that applies to the main product.
• Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use.
• RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation.